Last Updated: January 2026
J Leak Management, LLC, doing business as JLM Digital ("Company," "we," "us," or "our"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase our services, or communicate with us.
1. Information We Collect:
We may collect the following categories of information:
1.1 Information You Voluntarily Provide: When you fill out forms, schedule services, contact us, or communicate with us, we may collect:
• Full name
• Business name
• Email address
• Phone number
• Mailing address
• Billing and payment information
• Appointment details
• Any information you provide in messages or inquiries
1.2 Automatically Collected Information: When you visit our Site, we may automatically collect:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website information
This information is collected using cookies, tracking pixels, analytics tools, and similar technologies.
2. How We Use Your Information:
We use collected information to:
• Provide requested services
• Schedule and manage appointments
• Send confirmations and service updates
• Communicate via email, phone, or SMS
• Process payments
• Improve our website and services
• Maintain business records
• Comply with legal obligations
• Protect against fraud or unauthorized activity
We do not sell or rent your personal information.
3. SMS Communications & Messaging Data:
If you provide your phone number and opt in through our website forms or written consent mechanisms, you agree to receive SMS communications related to:
• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support communications
• Message frequency varies. Message and data rates may apply.
• You may opt out at any time by replying STOP.
• You may request assistance by replying HELP.
We comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
4. Mobile Information Sharing Policy:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Share Information:
We may share your information only in the following limited circumstances:
5.1 Service Providers:
We may share information with trusted third-party vendors who assist us in operating our business, such as:
• Payment processors
• CRM systems
• Messaging platforms
• Customer support providers
• Website hosting providers
• These vendors are contractually obligated to safeguard your information.
5.2 Legal Requirements:
We may disclose information if required to:
• Comply with legal obligations
• Respond to lawful requests or court orders
• Protect our rights, property, or safety
6. Cookies & Tracking Technologies:
We use cookies and similar technologies to:
• Improve website functionality
• Analyze traffic and usage patterns
• Enhance user experience
You may disable cookies in your browser settings; however, some features of the Site may not function properly.
7. Data Security:
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security.
8. Data Retention:
We retain personal information only for as long as necessary to:
• Provide services
• Fulfill business purposes
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
When no longer required, information is securely deleted or de-identified.
9. Your Privacy Rights:
Depending on your jurisdiction, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for communications
To exercise your rights, contact us using the information below.
10. Children’s Privacy:
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If such information is discovered, we will promptly delete it.
11. Third-Party Websites:
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites visited.
12. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the revised policy.
13. Contact Us:
If you have questions regarding this Privacy Policy, please contact:
